Enrollment Service Specialist II

Position ID: 45522
Albany State University
Enrollment Management
Position Description
Job Class: 
Enrollment Services Specialist
Job Description: 
Posting Number: 0601122  
Position Category: Student Services Paraprofessional/Professional  
Job Title: Enrollment Service Specialist II  
Position Code: 00657X  
Position Type: Staff  
Department: Enrollment Management  
Nature of Work: Under the general supervision of the Enrollment Services Center Manager, this position independently provides customer service for prospective, new, and continuing students. This Enrollment Service Specialist II provides comprehensive counseling and assistance to students and families in all areas of financing their Albany State University (ASU) education (student loans, financial aid, student accounts/tuition payments, and student employment). This position assist with the analysis of processes, awards, and revisions of financial aid packages for students, including all financial aid programs administered by ASU.  

- Bachelor's degree from a regionally accredited institution
- At least two or more years relevant work experience in higher education, finance, and/or business field
- Customer service experience
- High ethical and professional standards

- Bachelor's degree with course work in higher education, finance, and/or business discipline
- One year or more experience in a financial aid or higher education setting
- Working knowledge of federal programs and regulations
- Knowledge of Banner, COD, and NSLDS  

Testing Requirements:  
Illustrative Examples of Work: - Provide extensive and timely communications with parents and students, prospective and current, in person, via email, and on the telephone. Service expectations are high; communication skills both verbally and in writing must be excellent.
- Assist in determining the amount of aid based on eligibility criteria for each award program, need of students, and funds available.
- Assist with the request, collection, and review of financial aid documents for accuracy, completeness, and compliance with federal and state financial aid policies to determine a student's need and financial aid awards.
- Assist with the completion of the verification process and compares data on FAFSA applications with federal tax returns, academic transcripts, and eligibility criteria for multiple award programs, making corrections to student applications as needed.
- Assist with providing financial aid counseling to prospective, new, and returning students regarding financial aid availability, application process, eligibility criteria, academic progress, degree requirements, deadlines, processing dates, and procedures. Further provides counseling to parents about completion of necessary financial aid forms and understanding financial policies, regulations, and requirements.
- Assist with the determination of which students are eligible for special consideration of awards through professional judgment and override situations, and explains documentation and regulatory requirements to students and parents as needed.
- Assist in representing the Enrollment Services Center at various student recruitment functions, conduct presentations to campus and community partners at scheduled events, including area high-school Financial Aid Nights. Presentation information includes completing the FAFSA, the financial aid awarding processes, financial literacy, and required procedures regarding financial aid eligibility.
- Assist in reviewing eligibility for students not meeting Satisfactory Academic Progress (SAP) standards. Counsel student about academic progress and its effect on financial aid eligibility.
- Assist with award packages for compliance and prevention of over-awards, including overlapping academic and award periods and loan disbursement requirements. Assist with the revision of student financial aid packages as needed when additional aid awards are posted.
-Perform other job-related duties as required.  
Posting Date: 03-18-2020  
Closing Date:
(Screening of applications will begin at date shown and will continue until the position is filled.)
Open Until Filled
FTE: 1  
Special Instructions to Applicants: This position requires a background check.  
Funding Source: General Operating (State)  
Number of Openings: 1  
If Other, please denote the Name of a Grant: N/A  
Fringe Benefits:  
Salary: Up to $35,000 annually  
Physical Demands  
Facts About the Institution: Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

EEO/AA/Non-Discrimination Statement:

Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education.

The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution.

The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 2400 Gillionville Road, Suite K-111, Albany, Georgia 31707, Director of Human Resources at 229-500-2026. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, Billy C. Black Building, (Room 158), 504 College Drive - Albany, GA 31705. Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-500-3442.


Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-500-2026. EEO/AA employer.  

Disability Statement: Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer.  
Optional Applicant Documents:  
Required Applicant Documents: Resume
Cover Letter
Unofficial Transcript 1  
Application Types Accepted: Staff Employment Application  
Quicklink for Posting: www.albanystatejobs.com/applicants/Central?quickFind=51851  
Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Enrollment Services (Admin code)
Administrative Support (Admin code)
Student Services (Admin code)
Student Admissions and Records (Admin code)
Degree Levels: 
Position Type: 
Required Qualifications
2 years
Application Deadline: 
Position Starting Date: 
Vacancy Status: 
Annual Salary: 
Up to $35,000 Annually

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
278 Brooks Hall
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822
E-Mail: ch@uga.edu


Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Tafara Makaya, Assistant Director

Kieran Morrow, Assistant Director

Kristopher Bolden, Assistant Director

Thomas Brazzle, System Coordinator