Director, Financial Aid

Position ID: 45196
Georgia State University
Enrollment Management
Division of Student Success, Office of Student Financial Aid
Branch Campus: 
Position Description
Job Description: 

Director, Financial Aid - 19001477

With seven campuses throughout metro Atlanta, the university provides its world-class faculty and more than 51,000 students with unsurpassed connections to the opportunities available in one of the 21st century’s great global cities. A national leader in graduating students from diverse backgrounds, Georgia State provides a rich experience with award-winning housing, hundreds of student clubs and organizations, and one of the most diverse student bodies in the country. Students, faculty, staff, and alumni enjoy a unique campus personality and culture based on ambition, hard work, dedication and perseverance.

#2 most innovative university in the U.S.**

#2 best undergraduate teaching in the U.S.**

#10 most ethnically diverse university in the U.S.** 

#1 public or nonprofit university in the U.S. to confer undergraduate degrees to African-Americans***

#1 public or nonprofit university in Georgia to confer undergraduate and graduate degrees to African-Americans, Asians and Latinos***

#1 economics faculty in Georgia****

#1 social work school in the U.S. (among those that do not offer a Ph.D.) **

#1 best value law school*****

The Office of Financial Aid is one of three offices that are included in Student Financial Services. The Director of Financial Aid is also an active member of the management team in the Division of Student Success.   The Office of Financial Aid strives to provide excellent customer service through process simplification, performance improvement and strong award management.  

Under direction of the Associate Vice President, Student Financial Services, the Director of Financial Aid develops, manages and maintains the day-to-day financial aid operations to include quality assurance, policies and procedures for verification, student employment, award management, reporting and fiscal accountability.  This position plays a collaborative leadership role in the strategic goals and mission of the unit, providing leadership and direction to the Office of Financial Aid in support of Student Success initiatives. 

Essential Duties

Administration, Management and Leadership (45%)

  • Plans, creates and implements strategic and operational initiatives for the Office of Financial Aid, collaborating with academic units, enrollment services and other university departments, to ensure the effective and efficient delivery of services for undergraduate and graduate students.
  • Provides leadership, direction and supervision for the development of a comprehensive student-centered and proactive culture providing enhanced services to students, families, public and university community partners.
  • Develops and monitors processes and activities to ensure all Service Level Agreements are achieved.
  • Designs process flows to ensure effective, efficient and timely completion of all tasks assigned to the Office of Financial Aid.
  • Conducts and assist with the development of long-range and short-range goals required to achieve strategic outcomes
  • Delivers optimum service to all internal and external customers and provides necessary training and updates to ensure accurate communication.
  • Serves as a representative of the University at state, regional and national organizations, boards, councils and committees as assigned.

Fiscal Management (10%)

  • Allocates funding within the Banner system to ensure optimal packaging of financial aid for students.
  • Oversees monthly reconciliation to ensure university student information systems data is consistent with external funding systems
  • Administers Title IV, State and Institutional Aid programs to optimize funding available to students. 
  • Oversees the annual closeout of Direct Loans, Pell TEACH, Hope, Scholarship and other funding sources.
  • Collects, validates and reports data through the FISAP.
  • Ensure Campus-Based funds are received and disbursed in accordance with regulations. 

Compliance and Quality Management (10%)

  • Provides guidance and oversees testing for annual updates to processing.
  • Collaborates with other departments to identify and deliver training for the team.
  • Responsible for coordinating the annual review and updates of all areas related to preparation for verification processing and aid delivery for the next aid year.
  • Responsible for keeping abreast of new federal and state initiatives and making recommendations regarding implementation; maintain auditable records of aid awards, aid adjustments, appeals requests and documentation, in accordance with state and federal regulations.

Training, Development and Performance Improvement (10%)

  • In collaboration with Student Financial Services leadership, develops, maintains and implements department policies and procedures.
  • Plans, evaluates and develops department long-term and short-term goals, and develops objectives and activities based on these goals.
  • Ensures performance coaching and employee development programs are active and beneficial, resulting in continuous performance improvement
  • Assists in providing training and support to assigned staff and ensures compliance with relevant regulatory requirements, strengthen weaknesses and build new capabilities.

Collaboration and Teamwork (15%)

  • Serves as a Strategic Partner to the Student Financial Management Center, Student Accounts, Admissions and Academic Advising.
  • Represents the department and serves on various department and university committees.
  • Provides support to the Student Financial Management Center team in the regular review and update of policies and procedures, correspondence, forms, web and knowledge base articles.
  • Participates actively in Student Success initiatives.
  • Oversees and participates in the hiring, training, supervising and evaluation of assigned staff.
  • Serves as liaison for Financial Aid with Student Success leadership, Georgia State University stakeholders, and state and federal financial aid agencies.

System and Data Management (10%)

  • Provides guidance, support and reporting to AVP Student Financial Services.
  • Ensures data-reporting to university, state and federal entities is accurate and timely.
  • Reviews electronic processing activities, rules and procedures to ensure accurate operations.
  • Recommends changes to electronic processing activities, rules and procedures to ensure efficient and compliant processing.
  • Ensures data protection protocols and processes are implemented to safeguard information and maintain its accuracy.
  • Collaborate with Systems Development team and University Technology Office to assist with testing, implementation, maintenance and enhancements on a regular basis.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor. 


Bachelor's degree in a related field and six years of supervisory/management experience; or a combination of education and related experience.

College/Business Unit: Enrollment Management 

Department: Divison of Student Success, Office of Student Financial Aid 

Location: Atlanta Campus 

Shift: 8:30 AM - 5:15 PM | Monday - Friday 

Salary : $90,000 - $110,000 (commensurate with experience) 

Pay Grade: 4-2 

FLSA Status: Exempt 

Job Type: Full Time (Benefits Eligible) 

Job Posting: 02/10/2020 7:06:07 AM 

Closing Date: Open Until Filled 

Preferred Hiring Qualifications: 

  • MBA or Masters in Operations Management, Finance or Accounting.
  • Demonstrated knowledge of the principles and practices pertaining to the assigned areas and five (5) years of progressively responsible financial aid experience in a post-secondary institution.
  • Experience working in a higher education financial aid office.
  • Demonstrated knowledge of university, foundation and/or federal student financial aid programs.
  • Demonstrated knowledge of management and supervisory principles and practices.
  • Demonstrated knowledge of budget management methods and techniques.
  • Demonstrated knowledge of strategic planning principles and practices.
  • Demonstrated knowledge of principles, concepts and practices of organizational management.
  • Demonstrated knowledge of principles, concepts and practices of operational management and process improvement.
  • Experience in improving the customer experience and leading others in that goal.
  • Experience in problem-solving and decision-making.
  • Experience in planning, analyzing and coordinating activities and establishing priorities.
  • Experience in managing, supervising and evaluating staff.
  • Experience in building effective teams to ensure customer service standards are met and assigned goals and objectives are reached.
  • Experience in program design and development.
  • Experience in budget preparation and forecasting.
  • Evidence of effective verbal and written communication skills.
  • Experience in establishing and maintaining effective working relationships.
  • Experience in providing financial aid training on a variety of topics.
  • Experience in Banner, Banner Workflow, and Salesforce.
  • Experience using technology and data to improve processes.
  • Experience in creating and presenting financial aid information to diverse groups

Special Instructions: 

A cover letter and resume are required for consideration. Finalist candidates will need to submit name and contact information for three professional references.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. 

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
CIP Discipline Code: 
Financial Aid (Admin code)
Enrollment Services (Admin code)
Coordinator, Business/Office Manager - BA reqd (Admin code)
Fiscal Operations (GED, HS Dipl, Assoc or Bach Reqd) (Admin code)
Degree Levels: 
Position Type: 
Required Qualifications
6 years
Application Deadline: 
Position Starting Date: 
Vacancy Status: 
Annual Salary: 
$90,000 - $110,000

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
278 Brooks Hall
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822


Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Tafara Makaya, Assistant Director

Kieran Morrow, Assistant Director

Kristopher Bolden, Assistant Director

Thomas Brazzle, System Coordinator