Distance Learning Support Specialist/Success Coach

Position ID: 44720
Albany State University
Academic Services
Distance Learning
Position Description
Job Class: 
Academic Success Coach
Job Description: 

Posting Number:


Position Category:

Academic Services Paraprofessional/Professional  

Job Title:

Distance Learning Support Specialist/Success Coach  

Position Code:


Position Type:



Distance Learning  

Nature of Work:

This position performs specialized duties in growing the distance learning's online student populations, improving distance learning student success and retention, advising students, and serving as distance learning success coaches.  

Training and Experience:


High school degree required; Bachelors degree from an accredited college or university is preferred.

Knowledge of college and department policies and procedures

Knowledge of program admissions and transfer requirements

Knowledge of transcript evaluation principles

Knowledge of student success principles especially as it relates to distance learning environments

Knowledge of distance learning pedagogy and course design

Knowledge of computers and job related software

Considerable skill in oral and written communication

Considerable skill in prioritizing and organizing work

Skill in the confidential management of files and records

Must enjoy working closely with students and be comfortable in the delivery of student success coaching advisement and tips

Must be able to perform duties of job in an office setting with multiple and frequent interruptions.

Experience in teaching or learning in a distance environment is preferred.

PC literate with considerable knowledge of Microsoft Office (Word, Outlook, PowerPoint, ACCESS)

Experience with Banner, DegreeWorks, and webinar technologies preferred  

Testing Requirements:


Illustrative Examples of Work:

Serves as the primary contact and support for new and returning distance learning students, including assisting in the connection of the student with appropriate campus services.

Advisor of record for new, readmitted, and continuing distance students with 45 or less earned hours.

Assists all distance learners, as necessary, with connecting to appropriate academic services for change of major, course/program withdrawals, etc.

Assists distance learners with connecting to student support services and acclimating to the distance learning environment.

Serves as a liaison between faculty and students to facilitate communication related to distance learning courses.

Facilitates academic technical support for distance learners and distance instructors.

Gathers, analyzes, and presents data as requested in regards to distance learner support.

Maintains a database of distance learner communications and retention efforts.

Participates in recruitment and marketing events toward potential distance learners.

Coordinates proctored testing for distance courses including identifying, screening, and approval of proctors at off-site locations, maintenance of proctor database, and supplying proctors with course specific instructions and passwords.

Provides training and professional development opportunities to faculty members as appropriate.

Participates in institution and system-wide meetings, as well as, committees and projects beneficial to distance learning and the overall betterment of the institution.

Participates in professional development and educational opportunities.

Completes special projects.

Performs other job-related duties as required.  

Posting Date:


Closing Date:
(Screening of applications will begin at date shown and will continue until the position is filled.)

Open Until Filled



Special Instructions to Applicants:

This position requires a background check.  

Funding Source:

General Operating (State)  

Number of Openings:


If Other, please denote the Name of a Grant:


Fringe Benefits:



Up to $36,225 annually  

Physical Demands

The work is typically performed in an office setting, sitting at a desk or table.  

Facts About the Institution:

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, hospital and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment. EEO/AA/Non-Discrimination Statement: Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education. The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution. The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 2400 Gillionville Road, K Building, Suite 111, Albany, Georgia 31707, Director of Human Resources at 229-500-2026. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-500-3442.  

Disability Statement:

Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer.  

Optional Applicant Documents:

Cover Letter
Unofficial Transcript 1
Unofficial Transcript 2
Unofficial Transcript 3
Other Document  

Required Applicant Documents:


Application Types Accepted:

Staff Employment Application  

Quicklink for Posting:


Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Distance Learning / Online Education
Student Success/Student Testing and Assessment Services (Admin code)
Student Services (Admin code)
Career/Academic Advising - Student Career Guidance Serv (Admin code)
Degree Levels: 
Position Type: 
Application Deadline: 
Position Starting Date: 
Vacancy Status: 
Annual Salary: 

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
278 Brooks Hall
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822
E-Mail: ch@uga.edu


Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Tafara Makaya, Assistant Director

Kieran Morrow, Assistant Director

Kristopher Bolden, Assistant Director

Thomas Brazzle, System Coordinator