Director of Human Resource Operations

Position ID: 44400
Georgia Gwinnett College
Human Resources
Business and Finance
Position Description
Job Description: 

Director of Human Resource Operations

Job Category:



Human Resources - 7010310


Business & Finance

Required Documents:

Cover Letter, Resume

Position Statement:

Founded in 2005, Georgia Gwinnett College (GGC) is one of 28 institutions within the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. Serving nearly 13,000 students, GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 920,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.


The Director of Human Resources Operations provides leadership oversight for daily operations of the Office of Human Resources to support the needs of the campus. Reporting directly to the Associate Vice President of Human Resources and partntering with other HR leadership, the Director of HR Operations will play a key role in supporting the successful growth and development of the expanding HR operations function including initiatives that drive efficiency and standardization of processes. The Director is responsible for ensuring the overall efficiency of the Office of Human Resources. Specifically the Director will assist in overseeing HR operations with emphasis on change management, HRIS oversight, audit, policy and procedure development, legislative compliance, reporting/analysis, records maintenance, process improvement and automation, affirmative action reporting, and employee relations. The core of this position requires a highly detailed, motivated, process-driven and proactive person who embraces the opportunity to help grow an institution where innovation, creativity and inspiration meet.


  • Oversee the day-to-day operations of HR administration and services (HRIS, reporting, auditing, records oversight).
  • Serve as a strategic member of the HR management team by collaborating with HR leadership team and key stakeholders to develop and implement measurable HR initiatives and solutions in support of GGC’s strategic priorities.
  • Lead change management initiatives especially as it relates to HR system enhancements and policy/procedure communications to ensure effective adoption and understanding across campus.  
  • Foster a positive partnership with Payroll personnel to ensure payroll-related issues and processes are handled effectively.
  • Provide consultation, recommendations, and policy-based guidance to campus leadership and employees. Advise Department leaders on HR programs and practices in support of overall company objectives.
  • Provide direct supervision to staff responsible for ensuring managed faculty events are processed timely and accurately, including but not limited to: offer letters, contracts, and dual appointments.
  • Provide support to employee relations matters including counsel on progressive disciplinary actions in efforts to achieve improved behavior or performance standards. Provide guidance to employees, directors and managers concerning sensitive work-related problems.
  • Assist with exit interviews; Conduct trend analysis including recommendations to support an environment of continuous improvement.
  • Serve as a project manager, as needed.
  • Serve as lead for HR staff in supporting and developing efficient, standardized departmental processes and procedures; Recommend new approaches/procedures to effect continual improvement of operations performed.
  • Support efforts to establish HR as a trusted partner and advisor with campus leadership.
  • Participate in campus personnel-related committees, working groups or focus groups, providing input and recommendations for the administration of personnel on the campus. Attend appropriate off-campus meetings of HR professionals for staff training purposes.
  • Monitor policy adherence to ensure appropriate, accurate, and consistent application including proper documentation, and legislative compliance.
  • Provide timely and accurate metrics and data that assist HR and campus leadership with appropriate decision making.
  • Encourage open communications and promote a positive work environment embracing the College’s vision, mission and operating principles; Serve as champion with initiatives designed to develop and sustain GGC’s culture.
  • Performs other related duties, as assigned.

Minimum and Preferred Qualifications:

Required Qualifications:

  • Bachelor’s Degree 
  • 7 - 10 years of measurable success in a full scope HR generalist role with increasing responsibility; 5+ years in HR leadership role
  • Demonstrated success in leading change management initiatives across a diverse organization
  • Strong HRIS systems knowledge, employee relations, compensation and HR processes
  • Knowledge of HRIS/payroll processes; Ability to research and resolve HRMS problems
  • Demonstrated knowledge of HR best practices & processes
  • Knowledge of Federal and State Employment Law as well as current employment related legislation
  • A strong sense of urgency and business acumen
  • Ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success
  • Proven ability to establish ownership and drive assigned initiatives through to completion on time; meeting or exceeding expectations
  • Must maintain extreme confidentiality of employee and company records
  • Great communication and interpersonal skills; including demonstrated ability to build consensus and establish trust; outgoing personality
  • Superior customer service skills
  • Solid organizational and prioritization skills including proven attention to detail
  • Self-motivated, hard-working, and eager to learn
  • Strong analytical skills
  • Ability to listen to customers understand needs and respond positively to their requests
  • Advanced level knowledge of Microsoft Suite, HRIS and ATS applications 

Preferred Qualifications:

  • Previous HR leadership role in higher education strongly preferred
  • Prior experience in a growth environment strongly preferred
  • Previous PeopleSoft experience preferred
  • Previous experience with managed faculty events preferred

Position Disclosure:

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.

Physical Requirements

Position may require local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Applicant must be able to perform the essential functions of the job, with or without reasonable accommodations.

Work Hours:

Position may require non-standard work hours (nights and weekends).

Position Status:





Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Human Resources (Admin code)
Human Resources Information Systems - Admin Code (HRIS)
Human Resources Management and Services, other
Degree Levels: 
Position Type: 
Required Qualifications
7 years
Application Deadline: 
Position Starting Date: 
Vacancy Status: 

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
278 Brooks Hall
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822


Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Tafara Makaya, Assistant Director

Kieran Morrow, Assistant Director

Kristopher Bolden, Assistant Director

Thomas Brazzle, System Coordinator