Claw Card Coordinator

Position ID: 43566
Georgia Gwinnett College
Business & Finance
Campus Services
Position Description
New Position?: 
Job Class: 
Coordinator, Administrative
Job Description: 


Job Details
Position Title:  Claw Card Coordinator
Job Category:  Staff
Department:  Campus Services - 7010750
Division:  Business & Finance
Required Documents:  Cover Letter, Resume
Position Statement: 
Founded in 2005, Georgia Gwinnett College (GGC) is one of 28 institutions within the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. Serving nearly 13,000 students, GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 920,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.

The Claw Card Coordinator is responsible for supporting the Assistant Director with the Claw Card Office, Mail Services, Campus Print operations, and in coordinating and managing projects at Georgia Gwinnett College (GGC). This position assists all entities within the Office of Auxiliary Services with the coordination of resources, equipment, meetings, and information. This position serves as back up for the Assistant Director of Auxiliary Services and other business functions within Auxiliary Services; Business Operations, Dining, Bookstore, Vending, and Laundry.


  • Oversees Claw Card customer service delivery including card production and responding to and resolving customer account inquiries
  • Manages the financial records and reporting for the five campus funds and Auxiliary Services office to include production of customer and retail financial statements
  • Oversees accounting for Claw Card holders' deposits and disbursements and meal plan sales
  • Formulates advertising and marketing plans promoting Claw Card account deposits
  • Organizes and manages the staff for the Claw Card and Mail Services function; assigns duties and monitors and evaluates performance and provide for developmental and improvement opportunities
  • Establishes and enhances productive external relationships on behalf of Auxiliary Services
  • Develops and recommends new or revised operating policies and procedures for the Claw Card unit
  • Oversees pick-up and delivery mail operations of multi-building mail and delivery services
  • Sorts and prepares incoming departmental mail for delivery to buildings and sites
  • Trains route delivery personnel on correct delivery procedures and schedules
  • Provides backup support for route delivery personnel during absences
  • Provides back up support: sell stamps and mail parcels at the Claw Card window
  • Responsible for forwarding student mail and packages , answering phone inquiries, and providing general postal information
  • Maintains and prints student assignment box labels and assist students with problems concerning delivery of mail
  • Schedules and oversees in-house and contractor performing Print Services maintenance activities
  • Performs general maintenance on multi – function devices
  • Performs other related duties as assigned
Minimum and Preferred Qualifications:
  • 4 year degree or equivalent work experience
  • One (1) - Two (2) years of Higher Education experience
  • Familiarity of ID Card Systems, Mail Services Systems, Transaction Systems
  • Working knowledge of Microsoft Office 365 applications
  • Demonstrated knowledge of general business administration to include accounting, record-keeping, analysis and reporting, and customer service
  • Demonstrated skills in communication and presentation, supervision, and organization and collaboration
  • Demonstrated skills in the use of spreadsheet applications, reporting tools, advanced computer applications and databases 


  • Masters degree or equivalent work experience
  • Two (2) years of Higher Education or Auxiliary related experience
  • Advanced knowledge of ID Card Systems, Mail Services Systems, Transaction Systems
  • Demonstrated excellent organizational, interpersonal, and written and verbal communication skills, including the ability to work successfully with colleagues and administrators
Position Disclosure:

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.


Position may require local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Must be able to perform the essential functions of the job, with or without reasonable accommodations. 

Work Hours:  8am-5pm
Position Status:  Full-Time
FLSA:  Non-exempt
Special Instructions to Applicant:  Please list all card transaction systems you have used in a past position.
Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Auxiliary Services (Admin code)
Coordinator, Business/Office Manager - BA reqd (Admin code)
Degree Levels: 
Position Type: 
Application Deadline: 
Position Starting Date: 
Vacancy Status: 

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
278 Brooks Hall
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822


Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Tafara Makaya, Assistant Director

Kieran Morrow, Assistant Director

Kristopher Bolden, Assistant Director

Thomas Brazzle, System Coordinator