Business Systems Analyst, Advanced Entry - Time Labor & Absence Management (Athens, Georgia)

Position ID: 38748
Board of Regents
University System of Georgia
HCM Operations
Branch Campus: 
Athens, Georgia
Position Description
New Position?: 
Job Class: 
Systems Analyst
Job Description: 


Job Details
Title:  Business Systems Analyst, Advanced Entry - Time Labor & Absence Management
Job Category:  Staff

This is an advanced entry level professional position involving project and end user support of administrative information systems within a group of Business Systems Analysts responsible for ensuring that service goals and objectives are accomplished within prescribed time parameters, within budget, while taking a holistic approach to the integration of the applications. The role of this position is production and project support and planning activities that are aligned with strategic and operational improvements and initiatives.

Under the general supervision of the Manager of the application area and in coordination with the lead analyst, the employee will interpret and respond to user problems related to information systems as the subject matter expert (SME) and perform project task assignments. The employee will work closely with technical and managerial staff to develop and improve support procedures and ensure specific project goals are accomplished as a team. The employee initiates and owns project improvement initiatives, production support, and project related tasks within their functional area of expertise.

Tasks are varied in nature and often time critical. The customer base and the service environment are complex. Identification of and adherence to IT best practices and standard operating procedures for service area are important, however, flexibility in meeting the needs of customers is also a key consideration. Data-based decision making is expected.

Essential Duties and Responsibilities include:

  • Serve as primary SME, providing functional support to end users on the Time and Labor and Absence Management modules within the PeopleSoft Human Capital Management (HCM) System.
  • Serve as backup support analyst providing functional support to end users on multiple modules within core application systems.
  • Work with other subject matter experts to support the integration of various application systems between multiple core application systems.
  • Troubleshoot and resolve application issues requiring high level business expertise.
  • Assist in the analysis of requirements, design and development of solutions to meet business requirements.
  • Participate in the documentation of functional requirements, system design specifications, use cases, workflow diagrams, and interface designs.
  • Work closely with senior Business Systems Analyst to assist in the development of custom solutions and fixes.
  • Provide 24/7 on-call rotational support of applications.
  • Participate in the implementation of appropriate testing strategy, and prepare resulting test cases and scenarios.
  • Perform system testing and assist with Institutional constituents in user acceptance testing as applicable.
  • Support change control process and associated tools to fully document and manage application changes.
  • Provide content and identify areas that require change for end user documentation (i.e. Business Process, training, Known issues, release notes, etc.).
  • Ensure requirements are defined for any changes.
  • Analyze impact of changes and resolve any conflicts.
  • Document modifications and work with technical analysts to deliver application program modifications and improvements to end users.
  • Participate in upgrade, patch and fix analysis and system testing.
  • Provide end user training.
  • Participate and lead inter/intra departmental business process improvement initiatives.
  • Attend relevant training seminars as permitted by workload and budget constraints.
  • Participate in organization or system-provided training regarding changes in administrative services law, rules, and regulations.
  • Other duties as assigned.
Required Qualifications:


  • Baccalaureate degree required.
  • Over one year of related experience required.
  • Or equivalent combination of education and experience.


  • Knowledge of relational database management systems.
  • Knowledge of process improvement principles.
  • Knowledge of project management principles.
  • Knowledge of software development lifecycles and approaches.
  • Knowledge of functionality testing procedures.
  • Knowledge of end user training and support principles.
  • Skill in collaborating with multiple constituents.
  • Skill in decision making and problem solving.
  • Skill in the provision of support to end users.
  • Skill in oral and written communication.
  • Ability to respond diplomatically to sensitive and critical issues.
  • Ability to effectively multi-task.
Desired Qualifications:

Bachelor's degree or equivalent and a minimum of 2-3 years related work experience and/or training in a business related field; or equivalent combination of education and experience.

Posting Department:  7311000 - HCM Operations
Location:  Athens
Regular/Temporary:  Regular
Minimum Hiring Salary:  $47,144
Open Date:  02/20/2018
Hours Per Week:  40 Hours Per Week - Must be able to work on a schedule that includes nights, weekends, or holidays when required to address escalated issues.
Required Documents Message:  Cover Letter, Resume
Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Computer Information Sciences and Systems, General
Computing Support (Admin code)
Degree Levels: 
Position Type: 
Application Deadline: 
Open Until Filled
Contact hiring institution for further details.
Position Starting Date: 
To Be Determined
Contact hiring institution for further details.
Vacancy Status: 

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
119 Holmes-Hunter Academic Building
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822


Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Clare Norins, Assistant Director

Kieran Morrow, Assistant Director

Sheila C England, System Coordinator

Sandra Gilbreth, Admin Assistant II