Student Affairs Communication Specialist I

Position ID: 36584
Location
Institution: 
East Georgia State College
College/Div/School: 
Student Affairs
Department: 
Student Affairs
Position Description
New Position?: 
No
Job Class: 
Communications Specialist
Job Description: 
Position Title Student Affairs Communication Specialist I
Job Description Summary

Student Affairs Communication Specialist I – will be part of the Point of Contact “team”. The primary role of the Communication Specialist is to respond to initial requests for assistance form the student, parent, faculty, staff, and general public. This request for assistance may take the form of personal interaction, phone assistance, email assistance or real-time communication with customers via online chat mechanisms. Additionally, the Communication Specialist will direct requests for assistance to the appropriate point of attention when the request for assistance cannot immediately be met. These individuals will share in the responsibility of documentation collection and routing.

Major Duties

• Point of Contact for requests for assistance from students, parents, faculty, staff, and general public
• Facilitate requests for assistance through contact made via: in-person, phone, email, and electronic communications.
• Monitor and maintain Ask A…email system.
• Collect and appropriately disseminate documentation needs to appropriate location.
• Maintains the Information Display monitors in the Student Affairs area.
• Enters and verifies student information.
• Responsible for training student workers.
• Keep student log for walk-ins.
• Assist students with online forms.
• Support areas of Admissions, Financial Aid, Records, and Student Life as needed and directed.

Knowledge Required by the Position

• General knowledge of Admissions, Financial Aid and Registrar’s Office
• Knowledge of federal, state and institutional policies and procedures related to financial aid.
• Knowledge of computers and job related software programs.
• Skill in the provision of customer services.
• Skill in the analysis of problems and the development and implementation of solutions.
• Skill in oral and written communication.

Supervisory Controls

Enrollment Management Lead Counselor supervises and reviews work through observation for compliance with procedures, accuracy, and the nature and propriety of the final results.

Guidelines

Guidelines include the East Georgia State College Employee Handbook, state and federal regulations, the Higher Education Opportunity Act, The Official Code of Georgia, Institutional Catalog, Student Affairs policies and Board of Regents policies and procedures. These guidelines require judgment, selection and interpretation in application.

Complexity/Scope of Work

• Frequent regulation changes along with the diverse backgrounds and situations presented by applicants contribute to the complexity of the position.

• The purpose of this position is to provide customer service support for East Georgia State College. Success in this position contributes to the efficient delivery of services of EGSC customers.

Contacts

• Contacts are typically with co-workers, other college personnel, students, parents, high school counselors, and member of the general public.
• Contacts are typically to provide services, to give or exchange information, to resolve problem, or to motivate or influence persons.

Physical Demands

The work is typically performed while sitting at a desk or while intermittently sitting, standing, walking, bending, crouching or stooping. The employee occasionally lifts light objects. The work is typically performed in an office.

Supervisory and Management Responsibility

None

Minimum Qualifications

• Knowledge of level of competency commonly associated with the completion of an associate degree in a course of study related to the occupational field.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship of having had a similar position for one year.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.

Posting Detail Information

AA/EEO Statement

Individuals who need reasonable accommodation in order to participate in the application process should contact the Office of Human Resources at 478-289-2035. Deaf and Hard of Hearing callers may access our campus phone numbers by utilizing your state relay service (such as the Georgia Relay Service) or by utilizing Video Remote Services. East Georgia State College is an Affirmative Action, Equal Opportunity and Tobacco-free Institution, Federal law requires ID and employment eligibility verification prior to employment. Georgia is an Open Records state. East Georgia State College (EGSC) is an associate and baccalaureate degree granting, residential, liberal arts state college of the University System of Georgia, providing its students access to both academically transferable programs of study, collaborative programs in occupation-related fields, and targeted baccalaureate level degrees. East Georgia State College is accredited by the University System of Georgia, providing its students access to academically transferable programs of study, collaborative programs in occupation-related fields, and targeted baccalaureate level degrees. East Georgia State College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate and baccalaureate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of East Georgia State College.

Complete College Georgia

East Georgia State College strives to create and maintain a learning environment maximizing the opportunity for each student to succeed. Each individual student’s academic success is important. Accordingly, every employee of the college has a responsibility to carry out his/her position duties in a manner which enhances the learning environment and communicates that message to students each working day.

This position description describes the specific duties and responsibilities of this position. In addition, each EGSC staff member has the responsibility to contribute as needed to other projects and initiatives to assure that EGSC carries out its mission and attains its vision. This may, from time to time, require active participation on committees or performance of other duties not specifically described in this position description.

Open Date 06/29/2017
Open Until Filled Yes
Background Check

An offer of employment is contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with East Georgia State College, as determined by East Georgia State College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials, and if applicable, a satisfactory credit check, Motor Vehicle Record (MVR), physical and drug screening.

Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Communication Services (Admin code)
Student Affairs (Admin code)
Degree Levels: 
Associates
Position Type: 
Staff
Required Qualifications
Experience: 
1 year
Dates
Application Deadline: 
Open Until Filled
Contact hiring institution for further details.
Position Starting Date: 
To Be Determined
Contact hiring institution for further details.
Recruitment Data
Status
Vacancy Status: 
ACTIVE

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
119 Holmes-Hunter Academic Building
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822
E-Mail: ch@uga.edu

Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Clare Norins, Assistant Director

Kieran Morrow, Assistant Director

Sheila C England, System Coordinator

Sandra Gilbreth, Admin Assistant II