Administrative Assistant

Position ID: 36583
East Georgia State College
Information Technology
Position Description
New Position?: 
Job Class: 
Administrative Assistant I
Job Description: 
Position Title Administrative Assistant
Job Description Summary

This position provides administrative support for the operations of the college’s Information Technology Department.

Major Duties

-Provide primary telephone and calendar / scheduling support services for the Vice President for Information Technology (IT) and department staff.
-Assists Vice President for IT with necessary report and document generation and document management.
-Submit online IT work requests based on support calls / emails received from faculty, staff & students.
-Update online IT work requests as status of work requests change.
-Enter / scan IT inventory data into IT inventory database.
-Generate necessary purchasing documents required for IT related purchases.
-Contact college’s IT vendors to obtain purchase quotes and to assist in resolving IT related purchasing problems, etc.
-Provide assistance and information to faculty, staff and students regarding their various EGSC user accounts.
-Provide assistance to faculty and staff when reserving and returning IT equipment (portable LCD projectors, laptops, etc.)
-As necessary, provide assistance to IT department staff with IT related support issues / tasks.

Knowledge Required by the Position

-Knowledge of college policies and procedures.
-Knowledge of modern office practices and procedures.
-Knowledge of computers and job-related software programs (i.e. Microsoft Office, Internet browsers).
-Knowledge job-related software (i.e., Word, Excel, Access, PowerPoint, Outlook, Internet browsers).
-Excellent customer service skills.
-Excellent oral and written communication skills.

Supervisory Controls

The VP for IT assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results


Guidelines include the employee handbook. These guidelines are generally clear and specific, but may require some interpretation in application.

Complexity/Scope of Work

The work consists of related administrative support duties. Frequent interruptions contribute to the complexity of the position.
The purpose of this position is to provide administrative support for the college’s Information Technology department. Success in this position contributes to the efficiency and effectiveness of department operations.


Contacts are typically with co-workers, other college personnel, students, vendors, and members of the general public.
Contacts are typically to provide services, to give or exchange information, or to resolve problems.

Physical Demands

The work is typically performed while sitting at a desk or while intermittently sitting, standing or stooping. The employee occasionally lifts light objects.
The work is typically performed in an office.

Supervisory and Management Responsibility


Minimum Qualifications

-Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education. Associates degree is preferred.
-Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
-Must have one year or more of job related software experience.

Posting Detail Information

AA/EEO Statement

Individuals who need reasonable accommodation in order to participate in the application process should contact the Office of Human Resources at 478-289-2035. Deaf and Hard of Hearing callers may access our campus phone numbers by utilizing your state relay service (such as the Georgia Relay Service) or by utilizing Video Remote Services. East Georgia State College is an Affirmative Action, Equal Opportunity and Tobacco-free Institution, Federal law requires ID and employment eligibility verification prior to employment. Georgia is an Open Records state. East Georgia State College (EGSC) is an associate and baccalaureate degree granting, residential, liberal arts state college of the University System of Georgia, providing its students access to both academically transferable programs of study, collaborative programs in occupation-related fields, and targeted baccalaureate level degrees. East Georgia State College is accredited by the University System of Georgia, providing its students access to academically transferable programs of study, collaborative programs in occupation-related fields, and targeted baccalaureate level degrees. East Georgia State College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate and baccalaureate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of East Georgia State College.

Complete College Georgia

East Georgia State College strives to create and maintain a learning environment maximizing the opportunity for each student to succeed. Each individual student’s academic success is important. Accordingly, every employee of the college has a responsibility to carry out his/her position duties in a manner which enhances the learning environment and communicates that message to students each working day.

This position description describes the specific duties and responsibilities of this position. In addition, each EGSC staff member has the responsibility to contribute as needed to other projects and initiatives to assure that EGSC carries out its mission and attains its vision. This may, from time to time, require active participation on committees or performance of other duties not specifically described in this position description.

Open Date 06/30/2017
Close Date  
Open Until Filled Yes
Background Check

An offer of employment is contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with East Georgia State College, as determined by East Georgia State College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials, and if applicable, a satisfactory credit check and a Motor Vehicle Record (MVR).

Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Clerical Service & General Office Occupations HS Dipl or Assoc Deg (Admin Code)
Degree Levels: 
High School/GED
Position Type: 
Required Qualifications
1 year
Application Deadline: 
Open Until Filled
Contact hiring institution for further details.
Position Starting Date: 
To Be Determined
Contact hiring institution for further details.
Recruitment Data
Vacancy Status: 

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
119 Holmes-Hunter Academic Building
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822


Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Clare Norins, Assistant Director

Kieran Morrow, Assistant Director

Sheila C England, System Coordinator