Assistant Director, Network Engineering in the Department of Network & Telecommunication Services

Position ID: 38351
Georgia State University
Instructional Innovation & Technology
Network & Telecommunications Services
Branch Campus: 
Atlanta, Georgia
Position Description
New Position?: 
Job Class: 
Assistant Director, Administrative
Job Description: 



Job Description 
Assistant Director, Network Engineering - 17001573 
Georgia State University, an enterprising public research university in Atlanta, is a national leader in graduating students from diverse backgrounds. The university provides its world-class faculty and more than 50,000 students with unsurpassed connections to the opportunities available in one of the 21st century’s great global cities. Georgia State offers a challenging academic environment that emphasizes research and practical experience across the curriculum and has more than 50 nationally and internationally ranked programs. 
While, Atlanta is integral to Georgia State’s educational experience, Atlanta’s quality of life helps Georgia State attract top-notch faculty, staff and administrators by contributing to the economies of Atlanta and the South. With more than 190,000 alumni worldwide, Georgia State’s commitment to student success and being a vital part of the vibrant arts and entertainment community of downtown Atlanta is where the city life meets campus life. Working at Georgia State is where you should be!!!

Description:  Putting technology to work at Georgia State University. Are you passionate about technology, your clients’ success, and looking to make a difference? Ranked the #4 Most Innovative National University by US News and World Report, Georgia State is a leading force in the digital transformation of higher education. Georgia State's central technology services group, Instructional Innovation and Technology (IIT), seeks to inspire, support, and enable innovative solutions to advance learning, research and economic enterprise. IIT is leading the pursuit to find solutions to the unique challenges associated with information technology and serve as leaders in a global network of knowledge creation and sharing by earning the role of valued partners and trusted advisors for evolving technology solutions, discovering, creating and implementing new models of higher education for a community of diverse learners, creating and supporting innovative solutions that improve the lives of our students, our city and our state, attracting, developing and retaining talented and capable professionals and fostering an innovative culture of leaders where collaboration, ownership, creativity, and efficiency are key.

IIT, Network & Telecommunications Services is seeking to hire a talented and multi-faceted Assistant Director, Network Engineering who will provide day-to-day leadership and management for the Network Engineering team. This position will be responsible for the diagnosis and repair of the GSU network data and voice networks. The incumbent of this position will share responsibility for the Data Center operations with the Assistant Director of Enterprise Computing. This position will also be responsible for coordination of facility related areas (e.g. power, cooling, floor space planning), network monitoring and response and managing on-call rotation. Additional responsibilities include developing and managing operational procedures required for the primary data center, secondary sites and remotes sites. Managing the co-location and hosting environments in support of systems encompassing instructional research and administrative requirement of the university. The position ensures adherence to technology standards and policies, and pursues continuous improvement in services and cost effectiveness.

Effective leadership of team members and resources as well as the ability to effectively collaborate with key stakeholders to achieve departmental goals and initiatives is key to this role. This position will have hiring authority for all subordinate positions.

  • Provide leadership and direct diagnosis and repair and return to service of all the centrally managed network equipment and voice communications systems to ensure their continued reliability and availability. Leads the technical decisions affecting network and telecom infrastructure and underlying systems. Manage, mentor and develop staff resources to meet the changing technology requirements of the University. Manage employees and provide on-call support, duties and rotation in support of 24x7x365 operations for critical systems and services. Develop training plans and prepare performance reviews.

  • Guides development and achievement of strategic planning and departmental goals in support of the university. Provide leadership for the engineering and design of new network services or modification to existing network services of all centrally managed network equipment and voice communications systems. Analyze and prioritize tasks and redirect resources when necessary to efficiently utilize resources and meet mission requirements.

  • Generate system activity, metrics, performance reports, and perform initial analysis. Produce after Action Reports including root cause analysis for service impacting events. Manages and maintains a scorecard for the unit. Develops, maintains and updates processes and procedures to achieve organizational improvements and effectiveness.

  • Manage and prepare budgets and manage business unit costs. Manage and maintain vendor relationships and negotiate for improved pricing. Coordinate with subcontractors and external service providers.

  • Provide leadership for the operation and administration of all data center-hosting environments, secondary sites and remote campuses, to ensure availability, monitoring and security of IIT centrally managed systems. Managing the co-location and hosting environments of the data center including power, cooling, floor planning and security of the space. Ensures audit compliance and coordinates associated maintenance of hardware and software inventory. Assists in the development and implementation of Georgia State's disaster recovery and business continuity strategies.

  • Provide project leadership for implementation of approved changes validated through the organization's change management process. Coordinate with stakeholders to ensure appropriate management and completion of all projects, implementations and maintenance.

  • Track and analyze network technology trends, prepare recommendation, and prepare cost estimates for new network technologies, technology replacement, upgrade or reconfiguration to meet customer current and anticipated solution requirements.

  • Perform other professional duties or projects as assigned or requested.

 Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications: Bachelor's degree and five years of supervisory/management experience, or combination of education and related experience.

College/Business Unit: Instructional Innovation & Technology 

Department: Instructional Innovation & Technology, Network & Telecommunications Services
Location: Atlanta Campus 
Shift: 8:30 AM - 5:15 PM | Monday- Friday
Salary : Salary commensurate with experience 
Pay Grade: IT4 
FLSA Status: Exempt 
Job Type: Full Time (Benefits Eligible)
Job Posting: 01/09/18, 2:14:41 PM
Closing Date: Open until filled 

Preferred Hiring Qualifications: The preferred candidate should possess the following attributes,

  • Masters degree or higher in engineering, computer science or related field

  • 3+ years of managerial/supervisory experience

  • 8+ years of relevant technical experience

  • Expertise in voice systems, wireless, LAN, WAN, firewalls, routing, switching, network security and associated monitoring tools

  • Experience managing data center operations and facilities

  • Advanced knowledge of networking technologies, topologies and protocols

  • Knowledge of industry standards and common operating procedures

  • Ability to diagnose complex problems for resolution

  • Strong communicator with excellent written and verbal skills.  Works well with others and fosters collaboration with team members, colleagues, other departments and stakeholders.  Able to communicate and execute the strategic direction of the department

  • Excellent organizational and time management skills.  Ability to multitask and manage competing priorities

  • Ability to work in a fast paced, dynamic environment

  • Experience with incident response, implementation of best practices, vulnerability management and analyzing network traffic and event logs

  • Proven experience in designing and writing proposals, recommendations and business cases

  • Experience writing RFPs, RFQs, and/or RFQCs

  • Project management skills desired

  • Ability to work flexible and extended schedule including nights and weekends to support implementations and incident response as needed

Special Instructions: To be fully considered for this position all candidates at the time of submission must provide the following documents that clearly provides proof of education and relevant experience,

  • A complete and accurate GSU application

  • Resume

  • Cover letter

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.
Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
CIP Discipline Code: 
Communication Services (Admin code)
Computer Systems Networking and Telecommunications
Degree Levels: 
Position Type: 
Application Deadline: 
Open Until Filled
Contact hiring institution for further details.
Position Starting Date: 
To Be Determined
Contact hiring institution for further details.
Vacancy Status: 

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
119 Holmes-Hunter Academic Building
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822


Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Clare Norins, Assistant Director

Kieran Morrow, Assistant Director

Sheila C England, System Coordinator

Sandra Gilbreth, Admin Assistant II