Training & Development Specialist

Position ID: 37878
Albany State University
Information Technology Services
Branch Campus: 
East Campus
Position Description
New Position?: 
Job Class: 
Training, Learning, Development Manager, Training Specialist
Job Description: 


Posting Details
Posting Number: 0600766  
Position Category: IT Client Support Professional  
Job Title: Training and Development Specialist  
Position Code: 00463X  
Position Type: Staff  
Department: Information Technology  
Nature of Work: Working within the Division of Information Technology Services' Project Management Office the ITS Technology Trainer will complete the last portion of all technology projects by ensuring that users have been properly trained on the project's use of technologies. The ITS Technology Trainer will assist in developing project plans including project objectives, technologies, systems, information specifications, and schedules. The Technology Trainer will determine and provide technical training to departments within the University to help maintain or improve job skills. The Technology Trainer will update or prepare project status reports by collecting, analyzing, and summarizing information on the project and its subsequent training.  
Training and Experience: Education / Certifications: 
Baccalaureate or graduate degree in relevant field 
IT Certified Project Manager (ITCMP) or certified Project Management Professional (PMP) preferred 

Knowledge / Experience: 
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, production methods, and coordination of people and resources in a college or university environment. 
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 

Required Skills: 
Computer based training software 
Microsoft Project 
Microsoft SharePoint 
Microsoft Office 365 Suite 
Presentation software (PowerPoint, Prezi) 
Learning and instruction strategies 
Active listening 
Critical thinking 
Oral and written expression 
Organizing, planning, and prioritizing work 
Making decisions and solving problems 
Strong customer-service orientation 
Ability to communicate ideas in both technical and user-friendly language 
Highly self-motivated and directed 
Keen attention to detail  

Illustrative Examples of Work: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this role. 
Assess the training needs through surveys, interviews with employees, focus groups, or consultation with various department managers. 
Create or update project plans to design, plan, organize, or direct orientation and training programs for employees. 
Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials. 
Establish and execute a technology training communication plan. 
Confer with project personnel to identify and resolve problems. 
Keep up with developments in area of expertise by reading current journals, books, or magazine articles. 

Areas of technology training will include: 
Employees' use of the Banner SIS and CRMs for student services such as Admissions, Registrar, Financial Aid, Housing, and Bursar's office. 
Employees' use of ADP, PeopleSoft Financials, ePro, Argos, Live25, and OneUSG projects. 
Faculty's use of Classroom Technologies, WebEx, Banner SIS, DegreeWorks, and other enterprise technologies. 
User training will be conducted via both online and traditional classroom settings.  

Posting Date: 11-10-2017  
Closing Date:
(Screening of applications will begin at date shown and will continue until the position is filled.)
Open Until Filled
FTE: 1.0  
Funding Source: Title III  
Number of Openings: 1  
If Other, please denote the Name of a Grant: Strengthening Information Technology Services  
Fringe Benefits: Yes  
Salary: Commensurate with qualifications and experience  
Physical Demands Occasional evening and weekend work to meet deadlines. 
Sitting for extended periods of time. 
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. 
Ability to participate in training sessions, presentations, and meetings. 
Some travel may be required for the purpose of offsite software installation, training, configuration, and so on.  
Facts About the Institution: Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, hospital and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Remission after six months of employment. 

EEO/AA/Non-Discrimination Statement: 

Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education.

The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution.

The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 504 College Drive, B.C. Black Building, Room 382, Albany, Georgia 31705, Director of Human Resources, Steve A. Grant at 229-430-4623. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-903-3610.  

Disability Statement: Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer.  
Optional Applicant Documents: Cover Letter  
Required Applicant Documents: Resume  
Application Types Accepted: Staff Employment Application  
Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Employee Training and Development (Admin code)
Information Technology
Degree Levels: 
Position Type: 
Application Deadline: 
Open Until Filled
Contact hiring institution for further details.
Position Starting Date: 
To Be Determined
Contact hiring institution for further details.
Vacancy Status: 

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
119 Holmes-Hunter Academic Building
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822

Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Clare Norins, Assistant Director

Kieran Morrow, Assistant Director

Sheila C England, System Coordinator

Sandra Gilbreth, Admin Assistant II