Academic Success Coach

Position ID: 45370
Location
Institution: 
Albany State University
College/Div/School: 
Academic Advising and Retention Center
Position Description
Job Class: 
Academic Success Coach
Job Description: 

Posting Number:  0601105 

Position Category: Academic Services Paraprofessional/Professional 

Job Title:  Academic Success Coach 

Position Code: 00629X 

Position Type: Staff 

Department: Academic Advising and Retention Center 

Nature of Work:

The Success Coach is responsible for promoting a positive and successful learning experience for students to increase student retention, success, and completion. The Success Coach will facilitate advising and registration for his/her assigned student populations, ensure that students are connected with student support services and activities, and assist students with goal setting and adjustment to university life. The success coach will provide continuous communication and follow-up to maximize goal attainment and student success. The work of the success coach involves participating in student orientation activities, working closely with stakeholders across campus to build collaborative relationships, remaining current in the university's academic policies and program maps through training attendance, and advising, registering, and mentoring students. The success coach will serve as the student's first point of contact for questions and/or concerns about university life and will work to ensure his/her students are informed about campus opportunities, services, and activities. The success coach will participate in campaigns designed to identify and proactively intervene with at-risk students, as well as pre-registration and advising campaigns, and new student orientation days utilizing innovations and technologies as required. This position requires some evening, weekend, and extended hour work at peak times during the academic season. 

Training and Experience:

  • Bachelor's degree or a minimum of three years' experience in student advising required.
  • Minimum of three years' experience working within higher education serving student populations.
  • Ability to comprehend and follow written instructions.
  • Excellent communication skills, both verbal and written.
  • Proficient in the use of desktop technologies such as Microsoft applications and comfortable learning and adapting to new technologies.
  • Ability to balance multiple tasks and responsibilities simultaneously.
  • Must be student-centric and customer service oriented. 

Illustrative Examples of Work:  

The Success Coach is responsible for the integration of new students into university life and the on-going advisement and mentoring of continuing students. Duties include, but are not limited to:

  • Serve as the first point of contact for questions and/or concerns for assigned students.
  • Advise and register assigned student populations ensuring accurate course registrations and advisement that will lead to shortened time to degree and student success.
  • Participate in early alert, pre-registration, and other intervention strategies to proactively intervene with students as needed to ensure success.
  • Remain informed of university policies, processes, and activities in order to better and more accurately connect students with appropriate resources and campus personnel.
  • Remain informed of university programs and program course maps, as well as Board of Regents policies, to ensure accurate advising and course registration.
  • Utilize to its fullest potential technologies and processes made available by the university for academic advising and student success.
  • Participate fully in on-going and consistent training to remain current in advising, mentoring, and student success best practices.
  • Perform other job-related duties as assigned. 

Posting Date:     02-19-2020 

Closing Date: (Screening of applications will begin at date shown and will continue until the position is filled.)       Open Until Filled

FTE: 1.0 

Special Instructions to Applicants: Please attach cover letter, resume, three references, and unofficial transcripts. 

Funding Source: Title III 

If Other, please denote the Name of a Grant: GRASP 

Physical Demands:

This job is performed in an office type environment. Ability to sit at a desk and work at a computer for extended periods of time is required. 

Facts About the Institution:

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, hospital and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment. EEO/AA/Non-Discrimination Statement: Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education. The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution. The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 504 College Drive, Billy C. Black Building, Room 382, Albany, Georgia 31705 Director of Human Resources at 229-500-2026. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-500-3442. 

Disability Statement:

Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer. 

Required Applicant Documents:              

  • Resume
  • Cover Letter
  • Unofficial Transcript 1

Quicklink for Posting: www.albanystatejobs.com/applicants/Central?quickFind=51800 

Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Career/Academic Advising - Student Career Guidance Serv (Admin code)
Student Success/Student Testing and Assessment Services (Admin code)
Student Services (Admin code)
Degree Levels: 
Bachelors
Position Type: 
Staff
Required Qualifications
Experience: 
3 years
Dates
Application Deadline: 
Position Starting Date: 
Status
Vacancy Status: 
ACTIVE

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
278 Brooks Hall
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822
E-Mail: ch@uga.edu

Privacy

Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Tafara Makaya, Assistant Director

Kieran Morrow, Assistant Director

Kristopher Bolden, Assistant Director

Thomas Brazzle, System Coordinator