Success Coach

Position ID: 45232
Albany State University
Academic Advising and Retention Center
Position Description
Job Class: 
Academic Success Coach
Job Description: 

Success Coach

Posting Number:


Position Category:

Academic Services Paraprofessional/Professional  

Job Title:

Success Coach  

Position Code:


Position Type:



Academic Advising and Retention Center  

Nature of Work:

The Success Coach is responsible for promoting a positive and successful learning experience for students to increase student retention, success, and completion. The Success Coach will facilitate advising and registration for his/her assigned student populations, ensure that students are connected with student support services and activities, and assist students with goal setting and adjustment to university life. The success coach will provide continuous communication and follow-up to maximize goal attainment and student success. The work of the success coach involves participating in student orientation activities, working closely with stakeholders across campus to build collaborative relationships, remaining current in the university's academic policies and program maps through training attendance, and advising, registering, and mentoring students. The success coach will serve as the student's first point of contact for questions and/or concerns about university life and will work to ensure his/her students are informed about campus opportunities, services, and activities. The success coach will participate in campaigns designed to identify and proactively intervene with at-risk students, as well as pre-registration and advising campaigns, and new student orientation days utilizing innovations and technologies as required. This position requires some evening, weekend, and extended hour work at peak times during the academic season.  

Training and Experience:

  • Bachelor's degree or a minimum of three years' experience in student advising
  • Minimum of three years' experience working within higher education serving student populations
  • Ability to comprehend and follow written instructions
  • Excellent communication skills, both verbal and written
  • Ability to balance multiple tasks and responsibilities simultaneously
  • Must be student-centric and customer service oriented  

Testing Requirements:


Illustrative Examples of Work:

  • The Success Coach is responsible for the integration of new students into university life and the on-going advisement and mentoring of continuing students. Duties include, but are not limited to:
  • serve as the first point of contact for questions and/or concerns for assigned students
  • advise and register assigned student populations ensuring accurate course registrations and advisement that will lead to shortened time to degree and student success
  • participate in early alert, pre-registration, and other intervention strategies to proactively intervene with students as needed to ensure success
  • remain informed of university policies, processes, and activities in order to better and more accurately connect students with appropriate resources and campus personnel
  • remain informed of university programs and program course maps, as well as Board of Regent policies, to ensure accurate advising and course registration
  • utilize to its fullest potential technologies and processes made available by the university for academic advising and student success
  • participate fully in on-going and consistent training to remain current in advising, mentoring, and student success best practices  

Posting Date:


Closing Date:
(Screening of applications will begin at date shown and will continue until the position is filled.)

Open Until Filled



Special Instructions to Applicants:


Funding Source:

Title III  

Number of Openings:


If Other, please denote the Name of a Grant:


Fringe Benefits:



Salary commensurate with experience  

Physical Demands

Office environment  

Facts About the Institution:

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.  

Disability Statement:


Optional Applicant Documents:


Required Applicant Documents:

Cover Letter
Unofficial Transcript 1  

Application Types Accepted:

Staff Employment Application  

Quicklink for Posting:  

Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
Institution Employment Link:
CIP Discipline Code: 
Student Success & College Studies
Student Success/Student Testing and Assessment Services (Admin code)
Career/Academic Advising - Student Career Guidance Serv (Admin code)
Student Services (Admin code)
Degree Levels: 
Position Type: 
Required Qualifications
3 years
Application Deadline: 
Position Starting Date: 
Vacancy Status: 
Annual Salary: 
Commensurate with experience

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
278 Brooks Hall
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822


Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Tafara Makaya, Assistant Director

Kieran Morrow, Assistant Director

Kristopher Bolden, Assistant Director

Thomas Brazzle, System Coordinator