Admissions Service Representative

Position ID: 37200
Location
Institution: 
Gordon State College
College/Div/School: 
Gordon State College
Department: 
Admissions
Branch Campus: 
Barnesville, Georgia
Position Description
Job Class: 
Admissions Specialist
Job Description: 

 

This position is responsible for answering calls and providing admissions and other information to students, potential students, and members of the general public.

MAJOR DUTIES

  • Answers incoming telephone calls; greets and assists callers in a prompt and courteous manner; answers questions and provides general information.
  • Provides admissions information to students, potential students and parents.
  • Relays critical information to admissions staff.
  • Investigates and resolves student complaints.
  • Responds to student email inquiries.
  • Directs calls to appropriate departments or personnel as needed; returns calls and takes messages.
  • Helps with prospective student recruiting events on campus.
  • Scans and indexes admissions materials.
  • Assists with mail duties, including but not limited to, preparing mailings, checking and distributing mail.
  • Performs related duties and other duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

  • Knowledge of admission and registration requirements.
  • Knowledge of multi-line phone system operation.
  • Knowledge of the college organizational structure.
  • Knowledge of customer service principles and practices.
  • Knowledge of computers and job-related software programs.
  • Skill in decision-making and problem solving.
  • Skill in interpersonal relations and in dealing with the public.
  • Skill in oral and written communication.

MINIMUM QUALIFICATIONS

  • Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one year.

 

Application Procedure: 
Please see the below "Institution Employment Link" to view a complete job description, create an application, and apply for the position.
CIP Discipline Code: 
Student Admissions and Records (Admin code)
Degree Levels: 
Associates
Position Type: 
Staff
Dates
Application Deadline: 
Open Until Filled
Contact hiring institution for further details.
Position Starting Date: 
To Be Determined
Contact hiring institution for further details.
Recruitment Data
Status
Vacancy Status: 
ACTIVE

The hiring institution advertising this vacant position is responsible for the application, hiring procedures and content within this advertisement.  Please contact the institution for questions concerning this vacant position.

University System of Georgia
Applicant Clearinghouse
119 Holmes-Hunter Academic Building
The University of Georgia
Athens, Georgia 30602

Phone: (706) 542-7817
Fax: (706) 542-2822
E-Mail: ch@uga.edu

Janyce Dawkins, Director

Kristopher Stevens, Associate Director

Clare Norins, Assistant Director

Louis C Castenell, Assistant Director

Sheila C England, System Coordinator

Sandra Gilbreth, Admin Assistant II